Returns & Refund Policy

We want you to be happy with what you take home. These are the terms. SWEET SHOP PRODUCTS Because these are prepared foods, returns are not accepted once the order has been delivered. If something arrives in poor condition or is not what you ordered, let us know the same day on WhatsApp with a photo and we will replace it or refund you. CUSTOM ORDERS AND CANDY TABLES They are confirmed with a deposit. That deposit covers materials and holding the date: • If you cancel more than 7 days in advance, it is refunded in full. • Between 7 and 3 days before, half is refunded. • With less than 72 hours' notice, it is not refunded, because the materials have already been bought. You can change the date once at no cost, with at least 5 days' notice. SALON SERVICES Appointments can be changed or cancelled at no cost with 24 hours' notice. If you do not let us know and do not show up, your next booking may require a deposit. If you are not satisfied with a service, tell us within the following 48 hours and we will fix it at no cost. ORDERS THROUGH DELIVERY APPS Orders placed through DoorDash or Uber Eats are handled under the terms of those apps. Even so, write to us and we will help. HOW TO MAKE A CLAIM WhatsApp (239) 451-8913 or stop by 280 N Seneca St, Daytona Beach.